Build maturity in your Customer Success team.

Feeling stuck in the day-to-day operations?
Feeling like an imposter?
Don't get the ask for help from your team?
Is the team output not as you want it?

Need to build or scale your team?
Do you need to manage up to executives or the board about the added value of CS?
Are you new to CS leadership?

Sounds familiar?

Here's how I can help you.

1:1 CS leader coaching

This is a 1h consulting call where we will work on a topic of your choice. This can be about a challenge you have individually or about problems and opportunities you identified in your team.

Together we'll book tangible progress!

Does your company offer a Personal Development budget? Keep the receipt for a possible reimbursement.

Book a session

CS Team training

SaaS companies investing in CS training report a 11% greater profitability YoY!

No better way to achieve growth than brining your team together for a dedicated, engaging 1 day or multiple day training. My training sessions are without exceptions interactive, engaging and have frequently been described as "a lightbulb moment".

Topics include:

Onboarding strategies
Negotiation Skills
Storytelling
Access to power Strategies
Value Selling
Stakeholder mapping
Customer Success Planning
Escalation handling
etc....

Let's talk about your needs

Long-term consulting

Feeling overwhelmed by the demands of building and scaling your customer success program? As a fractional customer success leader, I'm here to offer a flexible, long-term solution that empowers you to achieve your goals.

My customized approach combines my extensive experience with your unique needs. I'll work alongside you to develop and execute strategies that drive customer retention, increase adoption, and maximize your bottom line. Whether you require guidance on building a customer success team, optimizing onboarding processes, or measuring success metrics, I'll be your trusted partner, providing strategic vision, tactical execution, and ongoing support.

This isn't a one-time fix. We'll establish a cohesive collaboration that evolves alongside your business. Think of me as an extension of your team, ensuring your customer success program thrives throughout its journey.

My consulting service brings a fresh perspective and innovative strategies to the table. Drawing from years of hands-on experience in the field, I offer insights into industry best practices, emerging trends, and cutting-edge technologies that can give clients a competitive edge in today's rapidly evolving market. By partnering with me, Customer Success leaders can enhance their team's effectiveness, drive customer satisfaction, and ultimately achieve sustainable growth and success.

Book a session

What CS leaders like you say about it.

Martin Visvader

Head of Client Services

The provided coaching and training really empowered the whole customer success team. Everyone enjoyed the time together and gained value out of the interactive sessions and role plays.

Bernard Boas

CS Director

Ramses is an excellent senior leader and mentor. His deep knowledge of the SaaS industry, inspiring leadership, and excellent training skills helped the entire team to achieve their full potential.

Taylor Whiteley

Sr. Manager CS

Ramses is an outstanding trainer, fostering engagement and interaction. Many team members described it as a 'light bulb moment,' and left the training with key learnings and a new found sense of empowerment.

Still have a doubt?

No worries, completely normal! Book a free call to get more information and ask your questions!

Book a discovery call