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100% of your revenue comes from existing customers. *
I help you bring maturity in your Customer Success organisation. I support you in building stronger Customer Success teams, leading to higher revenue attainment and improved customer retention.
* I know you know that, but now I have your attention...
When does it make sense to bring in an advisor or trainer?
When I speak with early to mid-stage (and even mature) SaaS compmanies, the common thread is that the management and board is heavily focussed and invested on the new sales side of the business ("I want to have new logo's).
While that's understandable, the challenge remains how to nurture existing customers and benefit from the huge impact that an incremental improvement of the GRR or the NRR brings to the entire business.
Here are some reasons that are a good indicator to hire a Customer Success advisor or trainer:
- You have high levels of churn and are not sure how to adress them
- There's slow product adoption with impact on trust and satisfaction (and renewals and expansion...).
- You lack insights into what outcomes or benefits your customers want to see.
As a Customer Success advisor and trainer, I'm there to help you out temporarily. I support and guide you in solving issues like these, and give you an outside perspective on how to educate your customesr, identify quick wins that impact the revenue or how to build, scale and hire a high-performing CS team.
My service brings a fresh perspective and innovative strategies to the table. Drawing from years of hands-on experience in the field, I offer insights into industry best practices, emerging trends, and cutting-edge technologies that can give clients a competitive edge in today's rapidly evolving market. By partnering with me, Customer Success leaders can enhance their team's effectiveness, drive customer satisfaction, and ultimately achieve sustainable growth and success.
The ultimate goal is to make myself unnecessary and drive the maturity of your post-sales organisation so it becomes independent.
I’m a former Global VP of Customer Success and have spent the last 15 years in Customer Success and Customer Experience, both in B2B SaaS and in Technology Services.
I've build a track record in achieving targets, building, developing and integrating global teams delivering to, SMB, Mid-market and Enterprise customers for both EMEA and US territories.
What's unique for my profile is that I'm one of the few Customer Success advisors that has worked as an individual CSM, a regional team leader up ta global executive reporting to the CEO. Combine that with my experience from working both at challenger and premium brands, as well as start-ups to well established global companies and you get an interesting cocktail of skills and mindset that can help your post-sales team boost their skills and results.
Recognized in international media.
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