Many moons ago, I got a call while travelling in Australia. If I wanted to join a fast-growing SaaS martech company as a Customer Success Manager. Having worked until then as a Customer Experience leader in automotive, I've always been active on the crossroad between sales, experience and adoption. In for a change, I decided to jump on the train.

It was the start of an incredible journey of personal and professional growth. I had the chance of being surrounded by great leaders who created an environment of trust and autonomy that allowed me to grow and show the best of me.

That wonderful company culture and the rapid growth of the installed base gave me additional responsibilities and I ended up as the Global VP Customer Success, overseeing CS, Renewals, Customer Education, Partner Enablement and Customer Marketing.

I'm a real believer of personal development and having my team members succeed and grow in their roles, get promoted or scoring a more senior function elsewhere is still what I see as my biggest achievement.

That was the foundation of what is now this coaching and training practice, where I share skills, knowledge and self confidence to be successful in Customer Success yourself.