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Get yourself the skills to excel in Customer Success.

Feeling stuck in the day-to-day operations?
Feeling like an imposter? 
Don't get outcomes from your customer?
Struggling to become trusted advisor?

Do you want to get that dream CS job?
Looking to improve your priority settings?
Want to master negotation skills?
Want to build great Success Plans?

Sounds familiar?

Here's how I can help you.

1:1 CSM coaching

We'll work on topics you bring to the table and tackle them together. Building a compelling EBR presentation, improving your negotation skills, ditching the imposter syndrome...

 

This dedicated 1:1 coaching helps you get more mature in your Customer Success game. By using our proven metholdology, you'll become more effective, confident and stronger in your CS job.
 

Duration: 1h per session.

  • Why do I need a coach?
    If you're reading this, you want to transition from experiencing uncertainty regarding your strategy and approach, no longer feeling trapped in negotiations for resources, and no longer lacking clarity on how to excel at the leadership level. You want to achieve organizational alignment and amplifying your influence. The Customer Success space is in full transition as the need to focus on client outcomes, enablement and retention has never been higher. My experience as a Customer Success professional can give you a shortcut to success and a competitive advantage to e.g. career progress and enrich your skills and mindsett for any next professional challenge.
  • Who is this for?
    Individual coaching is here to help Customer Success Managers or CS leaders make tangible progress in their challenges and day to day operations. You are looking to have support, a guiding hand or for a system to lean on.
  • Can I decide what's in the training or coaching sessions?
    Absolutely! You are in the driver's seat. I'm there to facilitate and share my knowledge and expertise to bring maturity in your Customer Success game.
  • Isn't your training and coaching theorethical or high-level?
    No, that's exactly what I don't want to achieve. I've been a CSM and a CS leader myself for many years. The training or coaching sessions are designed to be practical for you, so you get practical advice, tips and tricks to use immediately.
  • I have a Personal Development Budget, can I use it?
    If your employer offers a Personal Development Budget, that's great. You can use the receipt for reimbursement under your PDP. For team trainings we're happy to work with you to issue an invoice.
  • Great, but I still have a question?
    Sure! Just book a discovery call and we'll have a quick chat about your questions / challenges. Speak soon!

Still have a doubt?

No worries, completely normal! Book a free call to get more information and ask me all your questions!

Join hundreds of CS professionals and  increase your Customer Success maturity through hands-on tips and enablement straight in your inbox !

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